A fully customizable in-room concierge.

Curated by the hotel, personalized for the guest.

"How can I get on the WiFi?"
"What family-friendly events are happening this weekend?"
"What is the best place to get coffee nearby?"
"I need to get to the airport by 9am tomorrow."
"When does the gym close?"
"Make a spa appointment for 10:00am on Thursday."
"I need fresh towels."
"Set a wake up call for 6:30 tomorrow morning."

Roxy is a speech-enabled device that provides instant access to hotel information and services.

Guests ask a question or make a request, Roxy intuitively understands and responds immediately.

How can Roxy help?See less

Operational Efficiency

Roxy frees up the concierge and front-desk staff to do more value-added work.

Information and Service Accessibility

Guests have instant access to hotel information and services without having to wait, walk or bother someone.

Sales Opportunities

Intelligently surface up-sells and cross-sells when it's most appropriate.

Save Money

Replace hotel phone, clock radio; reduce workload on staff.

Service Recovery

Reduce human error by logging and remembering guest requests.

Actionable Analytics

Unique behavioral, operational, and financial insights.

Dispatch

Questions and requests get routed to the right team at the right time.

Timing

Anticipate guest needs and pre-empt services.

Feedback

Increase opportunities to collect and leverage guest feedback.

How can Roxy help?See all

Operational Efficiency

Roxy frees up concierge and front-desk services to do more value-added work.

Information and Service Accessibility

Guests have instant access to hotel information and services without having to wait, walk or bother someone.

Sales Opportunities

Intelligently surface up-sells and cross-sells when it's most appropriate.

Built from the ground-up for your hotel.

Roxy equips you with tools to develop curated, personalized concierge services.

Hotel Items and Amenities

Transportation and Navigation

Curated Recommendations

Hours of Operation and Cost Information

Wake-up Calls and Valet Requests

Housekeeping and Maintenance Requests

Music streaming

Weather, events and activities

Room Service

Automated Checkout

USB Charger

On-demand assistance and phone functionality

Frequently asked questions

We're always available to answer any questions you have.

Payment is made on a monthly basis (subscription service), so you don't have the overhead of owning the device. Pricing depends on the volume of units. For a quote, please contact us below.
To get started, contact us to set up a demo or pilot. We can answer any questions you have, send over a service agreement and start onboarding.
Roxy provides full control over the persona, services, and information that guests interact with. This includes the wake word, voice, logo, custom responses, dispatch and integrations. If there is something Roxy doesn't have, we can help build it.
Easy-to-use tools enable hotels to develop their own custom personas representing their information and services. Once this is done, we ship devices to the hotel, which plug into standard wall outlets and connect over WiFi.
Dispatch is done through email, text message, or phone call. All questions and requests go direct to the right team at the right time. We can also do integrations with the hotel's property management system.

Want to join other industry-leading hotels by adopting Roxy?